Step 1 - Check for viruses
The first thing you should try if your computer is running slowly is to check for viruses by running a scan in your antivirus application. The exact process will vary depending on your antivirus software, but if you have the recommended Windows Defender (On Windows 8 or later) or Microsoft Security Essentials (On Windows 7 or earlier) the process is as follows.
- Search for 'windows defender' (or 'microsoft security essentials') in the search bar and open it
- Go to 'update' in the navigation bar and click the 'update' button.
- Go to 'home' in the navigation bar and on the right choose 'full' and click 'scan now.'
- Wait. A long time. It should take at least 30-40 minutes to finish. If it's surprisingly quick then it's possible you're infected with a very clever virus and you should contact IT immediately.
- If any viruses are detected then bring your laptop to IT.
- If nothing is detected, go to Step 2.
A guide for Mac users is coming soon, though to be honest if you've got a mac it's highly unlikely you've got a virus or even that your computer is running slowly.
Step 2 - Check you have only one antivirus program
It's important that you only have one antivirus program installed on your computer. A lot of unofficial advice online will tell you to load your computer up with antivirus software to avoid viruses. This is bad advice! Another possibility is that you've installed proprietary antivirus software and not disabled Windows Defender (Note that we do not recommend installing proprietary antivirus software on a Windows computer - see our antivirus advice page) This is for three reasons:
- Antivirus software is very resource hungry and so having two will unnecessarily reduce the available resources available to your other applications.
- Antivirus software looks like a virus to other antivirus software so they'll each be constantly attacking each other, giving you annoying warning messages all the time and increasing the resources used by each.
- If one antivirus quarantines a virus, the other antivirus won't necessarily register it as 'no longer a threat' and so continue to try and quarantine it. They'll compete for the same virus. This, again, will give you unnecessary warning messages and increase the resources used.
If you think you have more than one antivirus software installed, we recommend you bring your laptop to the college IT office so we can ensure you uninstall the right software.